Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,420 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Delray Beach, Long Branch, Newton, Belleville, Alexandria, Chicago, Coon Rapids, Herndon, Rochester, Reno, Indianapolis, Perry Hall, Philadelphia, Memphis and Lake Worth.
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| City | Problem Type | Report Time |
|---|---|---|
 Alexandria | Wi-fi | |
| Delray Beach | Wi-fi | |
| Long Branch | Internet | |
| Newton | TV | |
| Belleville | Internet | |
| Alexandria | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- 💰B$W💰 (@BruceMon3yWayne) reported
@CallofDuty Depending on how this impacts internet usage it could be good or bad. Comcast has a monthly allowance.
- njcardskickscomedy (@RestainoTyler) reported
@crystalgroves @Xfinity They are such trash only reason I used them is because I got promotion for good speed really cheap for first year. Connection was still trash but luckily canceled after year. They monopolize areas to force bad connections for high prices. Good luck
- Weston Leopold (@Leopold_Roasts) reported
@comcast fraudulent account impacting credit score. Can’t refinance. Submitted fraud claim 3 times this month. No response and “security risk” to let me speak to supervisor… no call back. Please I’m begging you. Just need help and no one will or can. 3 ticket numbers. #help
- News/Reading Feed (@NewsReadingFeed) reported
@Roslynbooks @brianstelter Did you know cursory internet searches can help you from being ratio’d?Biggest media companies in the world:1. Google/Alphabet2. Disney (ABC)3. Comcast (NBC)
- Dat *** Done Gave Me Diabeetus (@KYFriedComedian) reported
@Xfinity 'Help' is a grave misnormer. Spent over an hour (mostly on hold) with your company today and nothing was resolved as it is never resolved. But the 'problem' is systemic from the top down. Literally, if you all weren't the only internet provider in town I'd have left years ago.
- Eric (@___Yee_haw___) reported
@Xfinity how does anyone at your company not know what is going on with one of my accounts. Literally just set up service 10/13. Been on the phone over 30 minutes and three different departments. No answers. @XfinitySupport
- Mike Wazowski (@MikeWaz62397681) reported
@bugha @Xfinity damn so If i donate 1 billion dollars xfinity will match that
- Xfinity Support (@XfinitySupport) reported
@RoundsR I am glad to hear that the issue has been resolved. I do not know what number you called. I have found that 1-800-934-6489 or 1-800-XFINITY works best for me. -RobertA
- 8-Bit Chainsaw (@Robot_Guy84) reported
Amazon customer service is worse than Comcast customer service. At least Comcast puts the money they promise you in your account.
- Kaitlyn Flynn (@K_Fly525) reported
@XfinitySupport PS: It's Seattle so you'd think @Xfinity would be prepared for down power lines etc. Would be nice to get actual details vs just "working on it - hope to resolve soon". I need to provide my job with a real timeline of when I can actually work.
- DrippingThunderr (@DrippingThunde1) reported
@bugha @Xfinity does someone know of anyone who can help for FREE recover my steam account as it got hacked any help i aprecciate a lot
- Kaitlyn Flynn (@K_Fly525) reported
@XfinitySupport @Xfinity Not to mention working from cafe's in the area aren't an option since they are either impacted from the same outage and/or don't allow inside dining due to COVID.
- ₉⁹₉ David ₉⁹₉ (@ass_snuggler) reported
Xfinity ******* sucks holy
- Kathy Morse (@KathyMorse0914) reported
One, A SLIGHT GUST OF WIND, blink, blank, boom we lost internet service. @Xfinity @XfinitySupport I have a high school age daughter who has homework. Since #xfinity is the ONLY service provider in town what alternate do we have? We have had stronger gusts of wind than this.
- Kyle Evans (@Kyle_Evans_10) reported
Just heard that @metronetfiber is coming to @BargersvilleTwn ! $59.95 / Mo (first 6 mo) and $69.95 / Mo (after tax) for 1 GB Down / 1 GB Up. For comparison Comcrap (Comcast) charges me around $100 for 200 GB Down / 10 Mb (.001 GB) Up.Use my account number for signup #1748356
- Liz ☮👽 (@Ufffff_LizDolll) reported
I am sooooooooooo changing internet carriers @Xfinity is the worst!!!
- Lizardguy ENVtuber (@Lizardguy17) reported
@talesotaco @IntroSpecktive Gamepass is terrible, PSN is everything you complain about with NSO but worse, and we agree on comcast at least.
- Samantha Strange (@Samanth40434459) reported
@GothicHyena79 Xfinity is really just the worst
- Nintendo Fan Emeritus '91-'21 (@TheTrueBub777) reported
@_MissClick_ @GetSpectrum Maybe it's time to switch 🤔? I presume there's Time Warner Cable or Xfinity down there!
- Joanna Madej-Edwards (@jomadej80) reported
@XfinitySupport can’t login to my account from the website or app. Xfinity stream does not work either.
- Mark G. (@TheBurritoKid) reported
@rissagriffiths @XfinitySupport @Xfinity Cool. Hopefully that happens. Yesterday and today have been awful.
- Berry McCaulkiner (@BeezKneezDeez) reported
@Verizon is the absolute worst. I’ve had no internet for 9 days due to a cut cable. They will not communicate with me regarding repairs. I’ve been told they’d be here “today”, 3 different days. @comcast here I come
- Dat *** Done Gave Me Diabeetus (@KYFriedComedian) reported
@Xfinity It's best to take the negative review rather than placate with zero changes. From overbilling, poor internet service, a staff that apologies rather than seek tangible resolutions, your company -- from top to bottom -- is wholly incompetent. Do not feign concern without sincerity.
- Karthik Krishnan (@kk_karthik) reported
@comcast 3 days and no internet in Saratoga, CA and no ETA.. Unbelievably poor customer service
- Felicia 💖💜💙 (@EarlGayTea711) reported
**** your very much @comcast I'm just trying to figure out why I can't get to my other account on the dumb Xfinity app so I can set up my internet and your customer service line just sends me in loops no matter what I do. Guess I'll check if RCN is in this area.
- foo (@slashdottir) reported
Ugh. Cant internet! I guess I will have to pay the Xfinity extortion fee. Fuuuuuck. Does anyone use satellite internet as an alternative? Is it as slow as they say?
- stitchinggal1967 (@kelsieA67) reported
Yeah dude supposedly calling from Comcast....your number is blocked, tell your little scammer buddies that if they call, they'll get told to **** themselves backwards as well. I don't carry internet through that company anyway.
- Berry Kay (@BerryKa36957930) reported
@Leopold_Roasts @comcast Message Volite_gaze on Instagram for help.
- Rounds (@RoundsR) reported
Called @XfinitySupport today due to a local outage. The absolute worst part is the amount of time the call menu insists on spending trying to get me to use text support.Xfinity should really have a way to bypass that completely. If I wanted to text, I wouldn't be calling.
- bepo (@BepoBigLad) reported
@Xfinity i derped on wording. 50mb down and 6 up.
