Genesys Cloud CX - AI-Powered Experience Orchestration Platform

Genesys Cloud CX orchestrates experiences across every customer and employee interaction

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Genesys Cloud CX - AI-Powered Experience Orchestration Platform | Genesys (1)

Genesys Cloud CX - AI-Powered Experience Orchestration Platform | Genesys (2)

Power personalized end-to-end experiences at scale

Genesys Cloud CX™ is the world’s leading AI‑powered experience orchestration platform. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.

Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is the leading customer and employee experience solution. With AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more — you can improve customer loyalty and employee retention. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.

Transform customer and employee experiences with Genesys Cloud CX94%average response rates90%first-call resolution20%boost in agent productivitySee case study

Only Genesys Cloud CX achieves true AI‑powered experience orchestration

AI‑powered

AI is native and infused throughout the entire Genesys Cloud™ platform. Harness the power of AI to gain deep customer insights. Predict customer needs, identify trends and make data-driven decisions that enable better service. With Genesys Cloud CX, you can solve high-value customer and employee experience challenges faster.

Born in the cloud

Genesys Cloud CX is designed for the cloud era, ensuring you have the agility, scalability and innovations you need to succeed. Say goodbye to legacy systems and on-premises headaches — Genesys Cloud CX is built for the digital age. And with our native API-first, open cloud platform, you can take advantage of cloud-first benefits.

All-in-one platform

Combine customer engagement, workforce engagement and journey management capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork solutions and multiple vendors. Our unified, AI‑powered technology ensures you can effectively and intelligently serve the full customer and employee journey.

All the tools you need, all in one place

Orchestrate every step of every experience with a powerful set of all-in-one voice, digital, AI, journey analytics, customer engagement and workforce management capabilities — all from one unified platform. And optimize your solution with a rich set of open APIs, pre-built integrations and our expansive AppFoundry® Marketplace. Together, these capabilities make it possible to achieve true AI‑powered experience orchestration — and deliver the experiences your customers and employees deserve.

Contact center softwareShape experiences for the moments that matter with industry-leading contact center software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market.→

Digital channelsDelivering rich, connected and effortless experiences is easy with Genesys Cloud CX. Our digital tools make it easy to optimize, connect and personalize experiences across channels — without ever losing interaction context.→

AI and automationGenesys Cloud CX delivers native, embedded AI that powers personalized experiences, mines deep customer insights and more. Trusted and proven, Genesys AI is ready to use — and level up your business — right out of the box.→

Workforce engagement managementGive your employees the resources they need to succeed — all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities.→

Customer journey managementWith the right data at your fingertips, you can seamlessly optimize your customer journey. Genesys delivers the solutions needed to unify all available customer data, uncover journey insights and orchestrate connected journeys.→

Cloud architecture and open platformUnify your contact center technology stack with a single, unified cloud architecture that does it all. Genesys Cloud CX is constantly innovating to keep pace with evolving global and local expectations. And it does this all at scale — every time.→

Modernize your contact center with a CCaaS leader

Genesys Cloud CX delivers a continuous product innovation cycle every week — resulting in over 400 new features every year.

A modern, cloud native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data platform for multi-stage data lifecycle management.

View the architectureSee global regions

Secure. Resilient. Compliant.Choose the secure, trustworthy solution for your cloud-based contact center. Genesys Cloud meets and exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption. Key certifications and regulatory compliance mean you can trust that customer and business data remains private — no matter your industry or location.Learn more

Flexible pricing to suit your needsOur flexible pricing options are designed to help you purchase only the capabilities you need. If you want to scale down or upgrade at any time, we make it easy. With Genesys Cloud CX, you’re investing in a partner that’s proven and a product that’s visionary, enabling you to adapt, scale and create meaningful experiences with confidence.View pricing

See why customers love Genesys Cloud CX

“We saw Genesys Cloud as a market leader and a platform that we could innovate on. It’s also intuitive and easy for our teams to learn.”– David Halliday, IS Product Manager, Northumbrian Water LimitedView story

“The Genesys Cloud platform is so intuitive; we literally train staff in the afternoon and switch over the next day.”– Bill Lewis, Senior Director, Infrastructure and Security Engineering, AdaptHealthView story

Dig deeper into Genesys Cloud

Genesys Cloud architecture and open platformDive deeper

Contact center buyer’s guideGet the guide

Five trendsetters in CX InnovationLearn more

Genesys prescriptive migrationGet the ebook

Explore all you can do with Genesys Cloud CX

Request a demo to see how Genesys Cloud CX enables fluid conversations across digital and voice channels in an easy, all-in-one interface.

Discover how your company can reap the benefits of a speedy deployment and simple administration, orchestrating an end-to-end experience that helps customers and employees alike reach their goals faster — and generates the business outcomes you’re looking for.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

Genesys Cloud CX - AI-Powered Experience Orchestration Platform | Genesys (2024)