Why is my MetroNet service not working?
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Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
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What isn't working?
Please let us know what issue you are experiencing with MetroNet:
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In the last three months, how would you rate MetroNet?
3.11 out of 5 10,575 ratings
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Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will MetroNet compensate me for the outage?
MetroNet outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use MetroNet and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. MetroNet has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
Internet (74%)
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Wi-fi (9%)
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Total Blackout (9%)
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TV (4%)
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E-mail (3%)
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Phone (1%)
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Live Outage Map
The most recent MetroNet outage reports came from the following cities:Chicago, Saint Paul, Denver, Minneapolis, Ocala, Jacksonville, Orlando, Charlotte, Geneva, Cumming, Connersville, Yorkville, Lafayette, Omaha and Colorado Springs.
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| City | Problem Type | Report Time |
|---|---|---|
 Chicago | Internet | |
| Saint Paul | Internet | |
| Denver | Internet | |
| Denver | Wi-fi | |
| Minneapolis | Internet | |
| Ocala | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
- pierce (@stockrooke) reported
@metronetfiber @SengFeng @hoboninja But you told me the problem was solved?
- George Lupear (@LupearGeorge) reported
@metronetfiber @SullyWrites @StanLVL3 I’ve called 10 times no solution they keep saying Ruth’s eero is showing 800mbps. Don’t seem to care about their Modems not working right
- Alex Anderson (@AlexAndersonMD) reported
@metronetfiber help! We have been without connection since 12/23... is there anything we can do to troubleshoot from our end? No technicians are available until after 1/1/21. Thank you!
- Eagle Thrust One (@BobtheReplier) reported
@metronetfiber What good is high speed fiber optics if my tv are always freezing up and loading. Especially live sports. Starting to think I made a bad choice switching.
- Kipplayerrr (@KippeiNA) reported
@metronetfiber why are you saying the issue is resolved when its clearly not
- George Lupear (@LupearGeorge) reported
@metronetfiber This has been bad experience for me finally tried to disconnect today but must turn in equipment first. New customer 10 days paid for 1 gig and never got anything over 75 mbps metronet now telling me all my equipment must be hardwired to get 1 gig but I can’t even get 100mbps
- Joel or Joel for short (@joelbhoughtonjr) reported fromNoblesville, Indiana
@metronetfiber Update: your support team told me to call support. I would have stayed with Comcast if I wanted diminished services.
- Joshh859 (@JoshX859) reported
@metronetfiber my internet cut out
- Phil Hull (@philhull) reported
The customer service from @metronetfiber has been so bad this week I think my only option is to switch back to Spectrum, which holds the record for worst customer service I've ever experienced. Three days of talking to them and the best answer I got was "It should be working."
- George Lupear (@LupearGeorge) reported
@metronetfiber Turned spectrum 400mbps service bsck on and entire house getting at least 320-380 everywhere and xbox pack kiss working perfect now this had been nightmare for me.
- Brayden Harper (@kentuckywxgeek) reported
@metronetfiber Will your TV service make the color on my TV look any different?
- George Lupear (@LupearGeorge) reported
@metronetfiber I don’t want the cable buried in my yard since went back spectrum but I tried my best and was sold on the 1 gig snd can’t even get 75 mbps anywhere in the house. My account number is 1618913. I talked to 20 people and finally gave up very bad experience.
- Deplorable Sengly (@SengFeng) reported
@metronetfiber @hoboninja Still horrible here in Davenport, IA. Any eta to repair?
- Phil Hull (@philhull) reported
I thought @metronetfiber had made up for their terrible customer service because one very helpful supervisor actually worked to address my problem and fix it. Guess I was wrong. Service is still messed up and I’m told it won’t be fixed until January 5th. Just awful.
- Walmart brand Ed Sheeran (@bellybuttongoo) reported
@metronetfiber internet service is down
- Ian Metz (@metzy75) reported
@metronetfiber I have been down for 2 days anything going on?
- Phil Hull (@philhull) reported
@metronetfiber I had such a terrible experience as a Spectrum customer, but they at least tried to fix issues. Most Metronet customer support is basically ¯\_(ツ)_/¯.
- pierce (@stockrooke) reported
@metronetfiber The problem is obviously not resolved maybe for a handful of people but this started 3 days ago horrible packet loss if it’s fixed why am I still having the same problem just because it’s fixed for a handful of people doesn’t mean you should tell everyone the problem is solved
- Joel or Joel for short (@joelbhoughtonjr) reported fromFishers, Indiana
@metronetfiber What happened to your email support? I shot them an email and I never heard back.
- Julian Dozier, CPA (@JulianDozierCPA) reported
@metronetfiber @comcast @Xfinity See that Comcast? That's how you get/keep customers.Not by making it impossible to get tech support by phone (I'm currently waiting for your system to call me back even though I've already restarted my modem twice today?) & then taking no responsibility once we finally do talk.
- Uss Nmdy CG-60 (@Nmdy60) reported
@bkravitz Would be nice if I could watch the ******* game but apparently @metronetfiber SUCKS
- Phil Hull (@philhull) reported
@metronetfiber I've convinced multiple friends to switch to @metronetfiber but when you won't even bother to figure out why I'm not getting the speeds I'm paying for, then you obviously don't want me as a customer.
- Zoom. (@Core_441) reported
@metronetfiber Having a HUGE packet loss issue, Ive done all that I could on my end to address the issue.
- Eli M (@Emoff1) reported
@metronetfiber I wanted to report an outage in Carmel Indiana. We have no service, and I have restarted the system twice.
- 🎅🏼🎄el hijo del grinch🎄🎅🏼 (@thebrettclark) reported fromRichmond, Kentucky
Giving praise where it’s due. @metronetfiber had a tech out to my house quickly to fix an outage caused by my landlord.
- George Lupear (@LupearGeorge) reported
@metronetfiber @SullyWrites @StanLVL3 Nothing worked still under 100mbps in house and paying for 1gig. I’ve wasted days and hours trying to make this work. Spectrum is returning my equipment and I am going back with them. I have never had this bad of service in my life. I’ve spoken tech support 5 times
- Austin Myers (@ajmyer12) reported
Spent like 5 hours on phone with @metronetfiber trying to get help. Their response is there is nothing more they can do when all I asked for was a tech to come even if I pay for the tech. #whatajoke
- Walmart brand Ed Sheeran (@bellybuttongoo) reported
@metronetfiber I had no tv or internet on Christmas ******* Eve with the family. **** you.
- Deplorable Sengly (@SengFeng) reported
@metronetfiber @stockrooke Nope. Not fixed. Pinging Google's DNS (8.8.8.8). Packet loss isn't quite as bad as it's been, but still 10-15% PL.
- Lauren Dozier (@laurendoz) reported
@metronetfiber @JoshX859 Good luck! I’m on a five-day wait to have someone come out. I was told that I’m “blessed” to get service within that timeframe. Hope you’re as “blessed!”
